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The National Redress Scheme

On 31 May 2018, The Salvation Army announced it would join the National Redress Scheme established by the Commonwealth Government.

The National Redress Scheme started on 1 July 2018, and will run for 10 years.

The Salvation Army has established a dedicated office to work with survivors who were sexually abused as children in our care.

What is the National Redress Scheme?

The National Redress Scheme provides support to people who have experienced institutional child sexual abuse. The scheme was a key recommendation from the Royal Commission into Child Sexual Abuse, which estimated that 60,000 people experienced child sexual abuse in educational institutions, religious groups, sporting organisations, state institutions and youth organisations in Australia between 1950 and 2010.

The National Redress Scheme can provide three things:

  • access to counselling;
  • a payment, and
  • a direct personal response from the institution (e.g. apology) for people who want it.

The Salvation Army is participating in the National Redress Scheme. This means people who were sexually abused as children in the care of The Salvation Army can apply to the scheme for redress.

Accessing the National Redress Scheme

To apply, please go to or call the National Redress Scheme on 1800 737 377 (Monday to Friday 8am to 5pm, except public holidays - charges may apply).

People can apply now using an online or paper form.

Free and confidential redress support services are available throughout the process.

They can help explain the scheme and who can apply.

Redress directly with The Salvation Army

The Salvation Army can also provide direct support for any person who has been the victim of child sexual abuse while in Salvation Army care. This response is provided through our Centre for Restoration. The Salvation Army can include one or all of the following options: counselling and support, a formal apology and/or meeting with a Salvation Army senior leader.

For more information, please contact us on:

Phone: + 61 2 9466 3063


Mail: The Salvation Army
Centre for Restoration
Sydney South NSW 1235

If you or someone you know needs emotional support, you can also contact these services:

  • Beyond Blue 1300 22 4636
  • Lifeline 13 11 14
  • 1800 Respect 1800 737 732
  • Suicide Call Back Service 1300 659 467
  • Mensline 1300 78 99 78
  • In an emergency call triple zero (000)

The Salvation Army Australia acknowledges the Traditional Owners of the land on which we meet and work and pay our respect to Elders past, present and future.

We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to providing programs that are fully inclusive. We are committed to the safety and wellbeing of people of all ages, particularly children.

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The Salvation Army is an international movement. Our mission is to preach the gospel of Jesus Christ and to meet human needs in his name with love and without discrimination.

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