Agency referral and secondary consultation

Children and Parenting Support Service provides professional referrers with the option of secondary consultation where eligibility to the program requires clarification.

For a secondary consult, call one of our lead practitioners:

• 0409 608 551
• 0475 976 072

To make a referral, download the referral form and email to capss@salvationarmy.org.au 

CaPSS contact information

Email: capss@salvationarmy.org.au  

Speak to a CaPSS specialist practitioner:

• Call 0455 521 154 (Men as fathers)
• Call 0456 824 447 (LGBTIQA+ families)
• Call 0475 976 071 (Aboriginal and Torres Strait Islander families)
• Call 0409 608 551 (All families)

Please note there may be occasions when the program receives higher-than-normal volume of referrals and may not have the to assist everyone immediately. We will be in contact with you as soon as is practicable.

Hours of operation: Monday to Friday, 9:00am - 5:00pm (Victorian time) 

For feedback and appeals

You may find there are times when The Salvation Army does not meet your expectations. In these circumstances we encourage you to let us know. We are committed to learning from your experience as it will help us to continually improve the services we deliver.

Feedback can be provided to the CaPSS program manager by email.

If you have a complaint which relates to the actual or possible abuse of a child, children or a vulnerable person, please contact The Salvation Army’s Quality and Safeguarding team.

Other complaints about The Salvation Army’s services and programs can be made

Find more information on the Australian Government’s Children and Parenting Support initiative on the Department of Social Services Families and Children website.