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Doorways and emergency relief

a Salvo officer chatting with a womanEach year, across Australia, thousands of individuals and families come to The Salvation Army for help meeting day to day expenses or paying unexpected bills. We help people in crisis meet their immediate needs, because we believe no one should have to go without the essentials.

But we want to offer more than just a hand out. We believe that people possess a range of strengths and skills to overcome life’s challenges. Our aim is to journey with individuals to find long-term solutions to their struggles. The goal is to end the cycle of poverty.


In Australia, The Salvation Army financial relief services are run according to the Doorways philosophy. Doorways provides emergency relief and holistic case management with referral to internal and external support services.

Doorways aims to support people as they seek to make changes in their lives. We believe everyone has the capacity to change and Doorways caseworkers walk alongside people as they develop plans to achieve their goals.

We also work towards identifying and solving the issues contributing to long-term economic hardship. To do this, we continuously support and train our team to ensure that support services are of the highest quality.

Doorways works hand in hand with our Moneycare financial counselling program to assist individuals to regain control of their finances. We provide early-education and prevention strategies for people who may be at risk of financial hardship.

Doorways, together with teams from multiple programs, are working at the coalface of community, partnering with individuals and families for a better future.

The Salvation Army Australia acknowledges the Traditional Owners of the land on which we meet and work and pay our respect to Elders past, present and future.

We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to providing programs that are fully inclusive. We are committed to the safety and wellbeing of people of all ages, particularly children.

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The Salvation Army is an international movement. Our mission is to preach the gospel of Jesus Christ and to meet human needs in his name with love and without discrimination.

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