Volunteering

Mission volunteers are an important part of The Salvation Army’s
vision to transform Australia one life at a time with the love of
Jesus.

There are thousands of volunteers making an impact all
throughout The Salvation Army, at the frontline and behind
the scenes, every day in times of crisis, long-term, and shortterm volunteering; you’ll find volunteers in every corner of the
Salvation Army. Every year, our volunteer numbers increase for
our campaigns such as Red Shield Appeal and Christmas.

We want to thank you for dedicating your service, time, and skills
to TSA. Everyone has a part to play, and each part is equally
important. Thank for choosing to be involved and partner with us.

Administration

Administration isn’t the most exciting part of the volunteering, but
it’s needed to ensure volunteers are supported safely. You will
need to:

• Sign a volunteer agreement before starting
• Provide personal and contact details so we can safely manage
your volunteering
• Have been provided with a Volunteer Role Profile which
describes your duties and responsibilities
• Have access to this handbook for reference during your
volunteering (available via VolHQ website. See 3.4 for more
information)
Your manager will let you know if your role requires additional
steps before you can start.

Induction and orientation

Upon starting a new volunteer role, your manager
will provide
you with an induction/orientation. During this time, you will get
the opportunity to:
• Meet your team and get familiar with your site/service/program
• Learn about your role and how to do tasks
• Complete mandatory training
• Ask questions

Training

To set you up for success, you will have access to a suite of
training to support you in your volunteering. Some training will
be considered ‘mandatory training’ meaning that you must do it
to commence or continue your volunteering. The type of role you
have will determine the courses you will need to complete, for
example, volunteers in child-related roles will need to undertake
child safety training. Like background checks, mandatory
training needs may change during your volunteering due to new
legislation or organisational requirements

Responsibilities

As a volunteer, you are part of TSA’s workforce and have certain
responsibilities which are outlined here and in the following sections.
During the course of your
volunteering, we expect you to:
• Agree to and meet the
requirements of the role and the
organisation's policies, providing
information that is true, accurate
and continuously up to date
• Report any changes to personal
circumstances which may have
an impact on the outcome of your
background checks
• Treat others with respect, dignity
and compassion
• Be a positive representative by not
behaving n a way that would poorly
reflect you or TSA
• Respect the privacy and
confidentiality of service users,
other personnel, visitors and
participants
• Complete your role duties as
described in your role profile
• Provide as much notice as possible
if you are no longer able to Volunteer