Feedback and Complaints
You may find there are times when The Salvation Army does not meet your expectations or you are dissatisfied with our personnel or the services and products we provide. If this is the case, we encourage and support you to let us know.
Your feedback is important to us. We are committed to hearing from you about your experience as it will assist us to continually improve the services we deliver.
If your complaint relates to actual or possible abuse of a child/ren, a young person or an adult who is a client/customer/attendee of The Salvation Army, please contact our Quality & Safeguarding team.
Our complaints process
The Salvation Army has a structured approach to resolving complaints.
1. Let us know
Let us know what your concern is. You can do this in any way that is easiest for you. This may be by talking to a member of TSA personnel, asking a friend or trusted person to help you, sending us an email or completing the complaint form below.
2. We will respond
We will take note of what you tell us. We will contact you to confirm that we have understood your issue correctly, the impact it has had and the outcome you wish to see. Your complaint will be passed on to a member of TSA personnel who will work with you to resolve the matter.
3. You will be informed
We will keep in touch with you throughout the process. We will let you know what will happen, when we will get back to you and who you can contact if you need support. We will inform you of the outcome and explain the reasons for our decision.
Do you want more information about our complaints process?
Lodging a complaint or other feedback
Please send us your complaint or other feedback via the form below.