Lodging a Whistleblower Report at The Salvation Army Australia
An important part of supporting legal and ethical standards in The Salvation Army Australia is enabling people to speak up about any improper, illegal, corrupt and/or unethical conduct by The Salvation Army Australia Territory or its personnel. The Salvation Army has a structured approach to whistleblowing.
Let us know
We would encourage any personnel, contractors, associates or their immediate family/dependents to bring any misconduct to the attention of either the Divisional Commander, Head of Department, or National Director as a first step. However, if you do not feel comfortable or safe in doing so, you can lodge a confidential and anonymous Whistleblower Report to Your Call Whistleblowing Solutions 24/7, an independent third-party service.
We will respond
Internal reporting of improper, illegal, corrupt and/or unethical conduct within The Salvation Army Australia is taken very seriously and will be investigated and responded to accordingly. Your Call Whistleblowing Solutions will bring your concerns to The Salvation Army’s prompt attention, while keeping your information and identity confidential. The Salvation Army Australia commits to reviewing all reports and will follow a procedure to investigate any improper, illegal, corrupt and/or unethical conduct and taking action when necessary.
You will be informed
The Salvation Army will provide an outcome on any legitimate Whistleblower Reports to Your Call Whistleblowing Solutions which will then be communicated to the individual who submitted the original report.
Note: If a general complaint is lodged here, it will go through the general complaints process. Learn more about the difference between lodging a complaint and submitting a Whistleblower Report here.
What is it you want to report?
Confidentially voice your concerns to an external third party about any misconduct or when you are not comfortable with other reporting mechanisms.
Who can lodge a client complaint, grievance, whistleblowing report or child concern?
Anyone who has concerns about any improper, illegal, corrupt and/or unethical conduct by The Salvation Army Australia Territory or its personnel.
To lodge a report click the relevant link
Definition
Whistleblowing in this instance means the reporting of improper, Illegal, corrupt and/or unethical conduct by The Salvation Army Australia Territory or its personnel.
Policies
Whistleblower Protection Policy
Procedures
What is it you want to report?
Lodge a complaint on behalf of the people we serve and support.
Who can lodge a client complaint, grievance, whistleblowing report or child concern?
Anyone can lodge a client complaint or dissatisfaction about our service, product, or people here.
To lodge a report click the relevant link
Definition
A client complaint is an expression of dissatisfaction, related to the standards of services, actions, or lack of action by us.
Procedures
What is it you want to report?
Report a concern about the safety and wellbeing of a child or young person engaged with The Salvation Army.
Who can lodge a client complaint, grievance, whistleblowing report or child concern?
Anyone who has concerns about the safety and wellbeing of a child or young person. If a child, young person or adult is at immediate risk of harm, call the police on 000.
To lodge a report click the relevant link
Lodge a child safeguarding concern
Definition
A concern that a child or young person is or has been harmed by a Salvation Army worker, on a Salvation Army site or while participating in any of our activities (in person or online).
Policies
Safety and Wellbeing of Children and Young People Policy and Incident Management Policy
Procedures
Responding to Safeguarding Concerns Procedure and Incident Management Procedure
What is it you want to report?
Report a concern about the safety and wellbeing of an adult Salvation Army client, customer, or Corps participant.
Who can lodge a client complaint, grievance, whistleblowing report or child concern?
Anyone who has concerns about the safety and wellbeing of an adult TSA client, customer, or Corps participant.
To lodge a report click the relevant link
Lodge an adult safeguarding concern
Definition
A concern that the safety or wellbeing of an adult TSA client, customer or Corps participant is at risk due to the behaviour or practices of another person.
Policies
Person of Interest (Safeguarding) Policy and Incident Management Policy
Procedures
Responding to Safeguarding Concerns Procedure and Incident Management Procedure
Our policy
Refer to Whistleblower Protection Policy
Lodging a Whistleblower Report
You can lodge a confidential Whistleblower Report via Your Call Whistleblowing Solutions, an independent third-party service.
Please refer to “TSA” as the organisation ID
Or call 1300 790 228 (9am – 12pm AEST on business days)