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About Us


The Salvation Army Crisis Services is a network of local and statewide programs based in St Kilda. We seek to make a positive difference in the lives of people experiencing crisis, homelessness and violence. We listen to and are informed by people’s experiences and views. Crisis Services Network engages with the changing policy and demographic environment; and makes the most of opportunities to enhance access and flexibility of service responses.

All aspects of the work of Crisis Services Network are underpinned by the following values:

  • Human dignity
  • Justice
  • Hope
  • Compassion
  • Community
  • Diversity

The following strategic goals inform our work:

  1. Focus on access and sustainable change
  2. Empowered client participation
  3. Better integrated responses
  4. Influence and lead sector change
  5. Adaptable, skilled workforce
  6. Intelligent and practical systems

Crisis Services Network has a strong reputation in the sector for collaborative practice and research partnerships with other community agencies, health care providers and universities. Outcomes include innovations in practice, the implementation of new service models and advocacy campaigns.

Crisis Services Network is jointly funded by the Victorian Department of Health and Human Services, the Commonwealth Department of Social Services and through the generous support of public donations made to the Salvation Army Red Shield Appeal and to programs directly. We are accredited against the QIC, DHHS and AGPAL standards.

Crisis Services Location Map

Crisis Services Network acknowledges the traditional custodians of this land, the Yalukit Willam clan of the Boon Wurrung people and pay our respects to their elders both past and present. We acknowledge and uphold their continuing relationship to this land. We acknowledge the traditional Aboriginal custodians of the country throughout Victoria and respect the ongoing living culture of Aboriginal people.

Crisis Services Network is committed to providing a safe environment for all children, regardless of their age, culture, ability, gender, language, racial origin, religious belief and/or sexual identity.