As a tenant things you need to know
We want to make your time as a Tenant with us as straightforward and comfortable as possible, so you will find the guidelines and policies about your Tenancy below. If there is anything unclear or you’re not sure about, please contact us and ask.
Policies
We value the experience of our tenants. To ensure we have the same understanding and expectations, read through our policies and contact us if you have questions.
- Allocations and Access Policy (pdf) - understand how Salvation Army Housing allocated properties in its housing program.
- Alterations and Disability Modifications Policy (pdf) – understand what you can and can’t do to the dwelling as our tenant.
- Appeals Policy (pdf) - learn how you can submit an appeal if something isn’t working or there is an issue.
- Asset Maintenance Policy (pdf) – understand our general approach to managing our properties.
- Code of Conduct Policy (pdf) – understand how Salvation Army Housing operates as a values-based organisation.
- Community Engagement Policy (pdf) – learn about our approach to our local communities.
- Complaints and Feedback Policy (pdf) – learn how you can submit a complaint if something isn’t working or there is an issue.
- Eligibility Policy (pdf) - understand Salvation Army Housing eligibility for housing programs.
- Hardship Policy (pdf) – learn how we can help if you are experiencing financial hardship.
- Privacy Policy - understand how to protect your personal information
- Property Inspection Policy (pdf) – understand what we must do to meet our obligations to you under the Residential Tenancies act.
- Rent Setting Policy (pdf) - learn how we set and change your rent payments.
- Rent Setting Policy (Victoria) (pdf) - learn how we set and change your rent payments.
- Sustainable Tenancies Policy (pdf) – learn about the services we can provide to help you with a long and sustainable tenancy.
- Tenant Access to Their Records Policy (pdf) – learn how you can access your tenancy record with us.
- Tenant Repair Cost Policy (pdf) – understand what costs you may incur if you damage the property.
- Transfer and Relocation Policy (pdf) – understand how we work with you if the property becomes unsuitable for your needs.