Policies
We value the experience of our tenants. To ensure we have the same understanding and expectations, read through our policies and contact us if you have questions.
- Allocations and Access Policy (pdf)
- Alterations and Disability Modifications Policy (pdf) – understand what you can and can’t do to the dwelling as our tenant.
- Asset Maintenance Policy (pdf) – understand our general approach to managing our properties.
- Code of Conduct Policy (pdf) – understand how Salvation Army Housing operates as a values-based organisation.
- Community Engagement Policy (pdf) – learn about our approach to our local communities.
- Complaints, Feedback and Appeals Policy (pdf) – learn how you can submit a complaint If something isn’t working or there is an issue.
- Eligibility Policy (pdf)
- Hardship Policy (pdf) – learn how we can help if you are experiencing financial hardship.
- Privacy Policy - understand how to protect your personal information
- Property Inspection Policy (pdf) – understand what we must do to meet our obligations to you under the Residential Tenancies act.
- Rent Setting Policy (pdf) - learn how we set and change your rent payments.
- Rent Setting Policy (Victoria) (pdf) - learn how we set and change your rent payments.
- Sustainable Tenancies Policy (pdf) – learn about the services we can provide to help you with a long and sustainable tenancy.
- Tenant Access to Their Records Policy (pdf) – learn how you can access your tenancy record with us.
- Tenant Repair Cost Policy (pdf) – understand what costs you may incur if you damage the property.
- Transfer and Relocation Policy (pdf) – understand how we work with you if the property becomes uninhabitable.