How financial counselling helps
Feeling overwhelmed
by daily costs
Experiencing money worries
from debts or bills
Looking for support
with managing your money
Being chased
for money you owe
What is financial counselling?
When you talk through your situation with our caring, professional counsellors, you’ll receive personalised financial guidance and support to overcome your money problems and build financial strength for the future.
Need urgent practical help?
The Salvation Army's Doorways service can provide immediate assistance with food, vouchers, and essential daily needs.
About Moneycare
The Salvation Army’s free and confidential financial counselling and capability service, Moneycare, is available to support anyone who would like to improve their financial situation or is looking for help with managing their money. Whether you are feeling completely overwhelmed by debt, have been affected by a natural disaster or other financial crisis, or would just like some pointers to navigate the rising costs of living — we are here for you.
If you would like to make an appointment to see a member of our financial counselling and capability team, call us today. You can also ‘chat with a financial counsellor’ online between the hours of 9am to 5pm Monday to Friday.
What to expect when you contact Moneycare
Our friendly team member will guide you through the process, so don’t worry about what you need to say. If you receive an appointment, you’ll receive an email confirmation of what you’ll need to bring to your appointment. For example, payslips, income statements, debts owed and account numbers.
At your appointment
The financial counsellor may:
- Ask questions about your financial situation
- Help you develop goals
- Contact credit providers on your behalf (or show you how to)
- Offer some follow-up actions
- Outline what they will do, before your next session
A long-term solution
Stories
