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Financial Counselling
About Moneycare
If you would like to make an appointment to see a member of our financial counselling team, please call 1800 722 363 today.
The Salvation Army’s free and confidential financial counselling service, Moneycare, is available to support anyone who would like to improve their financial situation or is looking for help with budgeting their money. Whether you are feeling completely overwhelmed by debt, have been affected by a natural disaster or other financial crisis, or would just like some pointers to navigate the rising costs of living — we are here for you.
When you talk through your situation with our caring, professional counsellors, you’ll receive personalised financial guidance and support to overcome your money problems and build financial strength for the future.
Please note: Moneycare financial counselling does not provide emergency cash loans, vouchers or emergency relief. For urgent financial assistance call the Salvos Phone Assistance Line in your state/territory.
Moneycare can help you if you are:
- Feeling overwhelmed by rising costs
- Struggling with credit card repayments or buy now pay later loans
- Having trouble paying your rent or mortgage
- Unable to pay your bills
- Being chased for money you owe
- Looking for some advice to become more financially resilient or help with budgeting your money
- Affected by a natural disaster
- Wanting to feel more confident with managing your money
Contact a Moneycare financial counsellor today
We understand that it can be hard to reach out for support with debt or ask for help with money management. That's why there are lots of ways you can connect with our expert financial counsellors at Moneycare, seek some financial guidance, and learn some tips for improving your financial wellbeing.
Ways to get in touch:
Live Chat Moneycare
Start an online chat with a financial counsellor, available Monday to Friday, 9am–5pm
We’re here for you no matter what financial situation you are facing. We want to support you on your journey towards financial wellbeing.
What to expect when you contact Moneycare
When you phone us on 1800 722 363 and when you chat to us online, you will speak to a real person. Our friendly team member will guide you through the process, so don’t worry about what you need to say. An appointment will be made, and you’ll receive an email confirmation of what you’ll need to bring to your appointment. For example, payslips, income statements, debts owed and account numbers.
At your appointment, the financial counsellor may:
- Ask questions about your financial situation
- Help you develop some goal/s
- Contact credit providers on your behalf, or show you how to do so
- Offer you some follow up actions to take, and discuss what they will do, before your next session
