Direct Debit Request Service Agreement
This is your Direct Debit Request Service Agreement with The Salvation Army (Victoria) Property Trust ABN 64 472 238 844 and User ID
466205 (the Debit User). It explains what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our
obligations are to you as your Direct Debit provider.
Please keep this agreement for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be
read in conjunction with your DDR authorisation.
DEFINITIONS
Account means the account held at your financial institution from which we are authorised to arrange for funds to be debited.
Agreement means this Direct Debit Request Service Agreement between you and us.
Banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
Debit day means the day that payment by you to us is due.
Debit payment means a particular transaction where a debit is made.
Direct Debit Request means the written, verbal or online request between us and you to debit funds from your account.
Us or we mean The Salvation Army (Victoria) Property Trust, (the Debit User) you have authorised by requesting a Direct Debit Request.
You mean the customer who has authorised the Direct Debit Request.
Your financial institution means the financial institution at which you hold the
account is maintained you have authorised us to debit.
1. DEBITING YOUR ACCOUNT
- 1.1 By submitting a Direct Debit Request, you have authorised us to arrange
for funds to be debited from your account. The Direct Debit Request
and this agreement set out the terms of the arrangement between us
and you.
- 1.2 We will only arrange for funds to be debited from your account as
authorised in the Direct Debit Request.
- 1.3 If the debit day falls on a day that is not a banking day, we may direct
your financial institution to debit your account on the following banking
day. If you are unsure about which day your account has or will be
debited you should ask your financial institution.
2. AMENDMENTS BY US
- 2.1 We may vary any details of this agreement or a Direct Debit Request
at any time by giving you at least thirty (30) days written notice sent
to the preferred email / address you have given us in the Direct
Debit Request.
3. HOW TO CANCEL OR CHANGE DIRECT DEBITS
You can:
(a) cancel or suspend the Direct Debit Request; or
(b) change, stop or defer an individual debit payment at any time by giving at least 14 days written notice.
To do so, contact us at overseasaid@salvationarmy.org.au
You can also contact your own financial institution, which must act promptly on
your instructions.
4. YOUR OBLIGATIONS
- 4.1 It is your responsibility to ensure that there are sufficient clear funds
available in your account to allow a debit payment to be made in
accordance with the Direct Debit Request.
- 4.2 If there are insufficient clear funds in your account to
meet a debit payment:
(a) you may be charged a fee and/or interest by your financial institution;
(b) we may charge you reasonable costs incurred by us on account of there being insufficient funds; and
(c) you must arrange for the debit payment to be made by another
method or arrange for sufficient clear funds to be in your account
by an agreed time so that we can process the debit payment.
- 4.3 You should check your account statement to verify that the
amounts debited from your account are correct.
5. DISPUTE
- 5.1 If you believe that there has been an error in debiting your account, you
should notify us directly on overseasaid@salvationarmy.org.au.
Alternatively, you can contact your financial institution for assistance.
- 5.2 If we conclude as a result of our investigations that your account
has been incorrectly debited, we will respond to your query by arranging
within a reasonable period for your financial institution to adjust your
account (including interest and charges) accordingly. We will also notify
you in writing of the amount by which your account has been adjusted.
- 5.3 If we conclude as a result of our investigations that your account
has not been incorrectly debited, we will respond to your query by
providing you with reasons and any evidence for this finding in writing.
6. ACCOUNTS
You should check:
(a) With your financial institution whether direct debiting through BECS
is available from your account as direct debiting is not available on
all accounts offered by financial institutions.
(b) Your account details which you have provided to us are correct
by checking them against a recent account statement; and
(c) With your financial institution before completing the Direct Debit
Request if you have any queries about how to complete the
Direct Debit Request.
7. CONFIDENTIALITY
- 7.1 We will keep any information (including your account details) in your
Direct Debit Request confidential. We will make reasonable efforts to
keep any such information that we have about you secure and to
ensure that any of our employees or agents who have access to
information about you do not make any unauthorised use, modification,
reproduction, or disclosure of that information.
- 7.2 We will only disclose information that we have about you:
(a) to the extent specifically required by law; or
(b) for the purposes of this agreement (including disclosing information in connection with any query or claim).
8. CONTACTING EACH OTHER
- 8.1 If you wish to notify us in writing about anything relating to this
agreement, you should write to The Salvation Army (Victoria)
Property Trust at overseasaid@salvationarmy.org.au.
- 8.2 We will notify you by sending a notice to the preferred address or
email you have given us in the Direct Debit Request. Any notice will
be deemed to have been received on the second banking day
after sending.
ABN
- THE TRUSTEE FOR THE SALVATION ARMY
(AUSTRALIA) SELF DENIAL FUND (FOR OVERSEAS AID)
ABN: 52 609 689 893
- THE TRUSTEE FOR THE SALVATION ARMY AUST
SELF DENIAL FUND (FOR OVERSEAS AID)
ABN: 15 562 601 404
- WA ABN: 92 646 174 644
