Help a family that’s homeless have a home… and a new beginning

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Hayley’s* family lived for six months in their car with their two young children, all while Hayley was pregnant.

Hayley and Cam had been renting their small two-bedroom unit for two years — together with their children, four-year-old Carter and baby Leo.

Then everything came crashing down.

First, their landlord raised their rent. An increase that came at a time when rising food, fuel and energy prices were already hurting them.

Then a few months later… another rent hike. Then another! Effectively doubling their rent in the space of a year.

Hayley said...

“Then they gave us notice to leave… And we found out we were expecting a new baby, so we were looking for something bigger, and we just couldn’t find it!”

“We packed our camping gear and clothes into the car and left. We drove around for six months, just trying to live, usually at campsites or beaches. And the whole time we were homeless, I was pregnant. It was very, very overwhelming.”

We’re hearing stories like Hayley’s all the time right now.

According to the latest estimates, 32,232 people are currently homeless in Australia because of the housing crisis.

But when Hayley and Cam came to the Salvos, it changed everything.

Hayley shared…

“The Salvation Army were amazing. They helped us in ways I can’t even explain. Financially, with food and petrol, with clothes, with our mental health, and with help finding a home. We got it just in time – three weeks before I gave birth!”

Your Red Shield support can help another family like Hayley’s have a home – and the new beginning they desperately need.

Please donate to the 2024 Red Shield Appeal today.

*To protect Hayley’s privacy, her name and some details of her story have been changed.

1 Donation details

Frequency:* Once-off Monthly

Amount:* $43 $35 $78 Other $

$20 each month can keep helping families avoid eviction and prevent homelessness before it happens

$90 could help prevent families from becoming homeless through Emergency Financial Relief

Destination:* Red Shield Appeal

Billing Date:* on the of the month

NB: There is a minimum of $10 on recurring payments.

Payment method:* Credit Card Direct Debit PayPal PayPal

2 Direct Debit Request

Account Name:*

BSB:*

Account Number: *

This debit or charge will be arranged by The Salvation Army (Victoria) Property Trust’s financial institution and made through the Bulk Electronic Clearing System Framework (BECS) from your nominated account and will be subject to the terms and conditions of the Direct Debit Request Service Agreement.

You may prefer to download the Direct Debit Request Form, complete and post to The Salvation Army, Locked Bag 3010 Nunawading, VIC 3131 or email redshield@salvationarmy.org.au

3 Your details

Title:*

First Name:*

Last Name:*

Supporter/ Reference #:

Phone:

Email:*

Year of Birth:

Donation Type: Personal Company

Address:*

City / Suburb:*

State:*

Postcode:*

Country: Australia

Other countries donate here

Remember my details for next time:

4 Your Comments

What made you donate today?

5 Terms and Conditions

Direct Debit Request Service Agreement

This is your Direct Debit Request Service Agreement with The Salvation Army (Victoria) Property Trust ABN 64 472 238 844 and User ID 086102 (the Debit User). It explains what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to you as your Direct Debit provider.

Please keep this agreement for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR authorisation.

DEFINITIONS

Account means the account held at your financial institution from which we are authorised to arrange for funds to be debited.
Agreement means this Direct Debit Request Service Agreement between you and us.
Banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
Debit day means the day that payment by you to us is due.
Debit payment means a particular transaction where a debit is made.
Direct Debit Request means the written, verbal or online request between us and you to debit funds from your account.
Us or we mean The Salvation Army (Victoria) Property Trust, (the Debit User) you have authorised by requesting a Direct Debit Request.
You mean the customer who has authorised the Direct Debit Request.
Your financial institution means the financial institution at which you hold the account is maintained you have authorised us to debit.

1. DEBITING YOUR ACCOUNT

1.1 By submitting a Direct Debit Request, you have authorised us to arrange for funds to be debited from your account. The Direct Debit Request and this agreement set out the terms of the arrangement between us and you.
1.2 We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request.
1.3 If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.

2. AMENDMENTS BY US

2.1 We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least thirty (30) days written notice sent to the preferred email / address you have given us in the Direct Debit Request.

3. HOW TO CANCEL OR CHANGE DIRECT DEBITS

You can:
(a) cancel or suspend the Direct Debit Request; or
(b) change, stop or defer an individual debit payment at any time by giving at least 14 days written notice.

To do so, contact us at redshield@salvationarmy.org.au You can also contact your own financial institution, which must act promptly on your instructions.

4. YOUR OBLIGATIONS

4.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.
4.2 If there are insufficient clear funds in your account to meet a debit payment:

(a) you may be charged a fee and/or interest by your financial institution;
(b) we may charge you reasonable costs incurred by us on account of there being insufficient funds; and
(c) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.

4.3 You should check your account statement to verify that the amounts debited from your account are correct.

5. DISPUTE

5.1 If you believe that there has been an error in debiting your account, you should notify us directly on redshield@salvationarmy.org.au. Alternatively, you can contact your financial institution for assistance.
5.2 If we conclude as a result of our investigations that your account has been incorrectly debited, we will respond to your query by arranging within a reasonable period for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
5.3 If we conclude as a result of our investigations that your account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding in writing.

6. ACCOUNTS

You should check:
(a) With your financial institution whether whether direct debiting through BECS is available from your account as direct debiting is not available on all accounts offered by financial institutions.
(b) Your account details which you have provided to us are correct by checking them against a recent account statement; and
(c) With your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.

7. CONFIDENTIALITY

7.1 We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction, or disclosure of that information.
7.2 We will only disclose information that we have about you:

(a) to the extent specifically required by law; or
(b) for the purposes of this agreement (including disclosing information in connection with any query or claim).

8. CONTACTING EACH OTHER

8.1 If you wish to notify us in writing about anything relating to this agreement, you should write to The Salvation Army (Victoria) Property Trust at redshield@salvationarmy.org.au.
8.2 We will notify you by sending a notice to the preferred address or email you have given us in the Direct Debit Request. Any notice will be deemed to have been received on the second banking day after sending.

ABN

NSW and ACT ABN: 46 891 896 885
QLD ABN: 22 035 976 360
VIC ABN 18 730 899 453
TAS ABN 23 860 168 024
SA ABN 45 781 882 681
NT ABN 34 413 960 392
WA ABN 92 646 174 644
VIC PROP TRUST ABN 64 472 238 844

By Accepting and/or providing us with a valid instruction in respect to your Direct Debit Request you confirm that:

You request and authorise The Salvation Army (Victoria) Property Trust & User ID 086102 to arrange a debit to your nominated account in accordance with the Direct Debit Service Agreement.
You are authorised to operate the nominated account;
You are signing in accordance with the account authority for your nominated account;
If signing for a company you are authorised to sign on behalf of the company; and
You have understood and agreed to the terms and conditions governing the debit arrangements between you and The Salvation Army (Victoria) Property Trust as set out in this Request and in your Direct Debit Request Service Agreement.

*Required field

The Salvation Army cares about the privacy of your personal information and is committed to upholding the Australian Privacy Principles. We have strong policies and procedures in place to ensure your information remains secure and confidential. Your personal information will be carefully protected by The Salvation Army and will never be sold to others. Click here for more information.